anw88 Privacy Policy – How We Handle Your Personal Data

1. Introduction

anw88 ("we," "us," "our") operates the online gaming Platform accessible at anw88.co and is committed to protecting the privacy of all users ("you," "your") in Malaysia and other applicable jurisdictions. This Privacy Policy describes the types of personal information we collect, the purposes for which we process that information, the parties with whom we may share it, and the rights available to you in relation to your personal data.

By registering an anw88 account or using any service on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside the anw88 Terms & Conditions, which are incorporated by reference.

2. Data Controller

anw88 acts as the data controller for personal data collected through the Platform. As data controller, anw88 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing complies with applicable data protection laws. For any queries relating to this Privacy Policy or our data processing activities, please contact our Data Protection team via the details set out in Section 15.

3. Data We Collect

anw88 collects personal data in the following categories:

• Registration Data: Full name, date of birth, email address, mobile telephone number, residential address, and username selected at the time of account creation through the anw88 login process.
• Identity Verification (KYC) Data: Government-issued identity document (e.g., Malaysian MyKad, passport), proof of address documents, and any additional documentation required to verify your identity and age in compliance with regulatory requirements.
• Financial Data: Payment method details (e.g., bank account numbers, e-wallet identifiers such as Touch 'n Go eWallet or Boost account references), deposit and withdrawal transaction records, and wallet balance history. anw88 does not store full card numbers; payment processing is handled by our certified payment service providers.
• Gaming Activity Data: Records of games played, wagers placed, outcomes, session duration, and any in-game actions taken on the Platform.
• Communication Data: Records of your correspondence with anw88 support, including live chat transcripts, emails sent to or received from anw88, and any feedback or complaints submitted.
• Technical Data: IP address, browser type and version, device type, operating system, referring URLs, and session identifiers collected automatically when you access the Platform.
• Preference Data: Your communication preferences, responsible gaming settings, and any customisation options you configure within your anw88 account.

4. How We Use Your Data

anw88 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your anw88 account, including processing your anw88 login and authentication requests.
• Service Delivery: To provide access to gaming services, process deposits and withdrawals in Malaysian Ringgit (MYR), and credit winnings to your Wallet.
• Identity Verification: To conduct KYC verification in compliance with anti-money laundering (AML) regulations and to confirm that all users meet the minimum age requirement of 21 years.
• Legal & Regulatory Compliance: To meet our obligations under applicable gaming regulations, financial crime legislation, and data protection laws, including the provision of records to regulatory authorities upon lawful request.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited conduct described in the Terms & Conditions.
• Customer Support: To respond to your queries, resolve disputes, and manage feedback or complaints submitted to anw88.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, and updates about new games and features on the Platform. You may withdraw marketing consent at any time via your account settings.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the anw88 Platform and user experience through aggregated, anonymised analytics.
• Responsible Gaming: To monitor gaming behaviour and, where appropriate, contact players who may be showing signs of problematic gambling, in accordance with our Responsible Gaming policy.

5. Legal Basis for Processing

anw88 processes your personal data on the following legal bases:

• Performance of a Contract: Processing necessary to perform the user agreement between you and anw88, including account creation, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with AML regulations, KYC obligations, gaming licence conditions, and other applicable laws.
• Legitimate Interests: Processing for fraud prevention, platform security, and improvement of services, where these interests are not overridden by your data protection rights.
• Consent: Where required by law, anw88 relies on your explicit consent — for example, for the sending of direct marketing communications. You may withdraw such consent at any time.

6. Sharing Your Data

anw88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data in the following limited circumstances:

• Payment Service Providers: To process deposits and withdrawals, including Touch 'n Go eWallet, Boost, and bank transfer processors. These providers are contractually bound to process data only as instructed by anw88.
• KYC & Identity Verification Providers: Third-party identity verification services used to conduct KYC checks on behalf of anw88.
• Game Studio Providers: Game providers integrated into the Platform may receive limited session data necessary to deliver their games.
• Regulatory Authorities: Where required by applicable law or gaming licence conditions, anw88 may disclose personal data to regulatory bodies, law enforcement agencies, or courts.
• Group Companies & Successors: In the event of a corporate restructuring, merger, or acquisition, personal data may be transferred to the relevant successor entity subject to equivalent data protection obligations.

7. International Data Transfers

The anw88 Platform operates across international infrastructure. Your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, anw88 ensures that appropriate safeguards are in place — including contractual clauses and data processing agreements — to maintain a standard of data protection equivalent to that applicable in your jurisdiction.

8. Cookies & Tracking Technologies

anw88 uses cookies, web beacons, and similar technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access the Platform. We use:

• Essential Cookies: Required for the Platform to function, including maintaining your anw88 login session and security state.
• Analytics Cookies: Used to understand how players interact with the Platform, identify performance issues, and improve the user experience through aggregated data.
• Preference Cookies: Used to remember your settings and preferences across sessions.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect Platform functionality, including your ability to complete the anw88 login process.

9. Data Retention

anw88 retains personal data for as long as your account remains active. Following account closure, we retain data for a minimum period required by applicable law — typically a minimum of five (5) years for financial records to satisfy AML and tax compliance obligations, and three (3) years for general account data. Where data is no longer required, it is securely deleted or anonymised.

10. Security Measures

anw88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These measures include 256-bit SSL encryption for all data transmissions, secure server infrastructure with restricted access controls, regular penetration testing, and staff training on data protection obligations. While anw88 takes every reasonable precaution, no system is completely immune to risk, and we encourage all users to maintain strong, unique passwords and enable two-factor authentication on their anw88 accounts.

11. Your Rights

Subject to applicable data protection legislation, you have the following rights in respect of your personal data held by anw88:

• Right of Access: To request a copy of the personal data anw88 holds about you.
• Right of Rectification: To request correction of inaccurate or incomplete personal data.
• Right of Erasure: To request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: To request that anw88 limits its use of your data in certain circumstances.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact anw88 support via live chat or by email at [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

12. Children & Minors

The anw88 Platform is strictly intended for individuals aged 21 years and above. anw88 does not knowingly collect personal data from individuals under 21. If anw88 becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted promptly and the associated account will be suspended. Parents or guardians who believe a minor has registered an anw88 account should contact our support team immediately.

13. Third-Party Links

The anw88 Platform may contain references to third-party services such as payment providers. anw88 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with independently of the anw88 Platform.

14. Policy Updates

anw88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, legal obligations, or regulatory requirements. Where material changes are made, we will notify you via the Platform or by email to your registered address. Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by anw88, please contact us via live chat support (available 24/7 on the Platform) or by email at [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related queries within 5 business days.